This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.Also available as part of KIT 32.
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IT service management. Self assessment workbook. 2nd edition
BSI Group , 06/30/2006
Pages: 76
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